Refund policy

Refund & Cancellation Policy

At Melas India, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms and conditions applicable to purchases made through our website.

1. Order Cancellation

· Orders may be cancelled only within 24 hours of placing the order.

· Cancellation requests will not be accepted once the order has been processed, packed, shipped, or communicated to our shipping partners/vendors.

· Orders placed under the Same Day Delivery category cannot be cancelled under any circumstances.

· Products purchased during promotional campaigns, festive sales, limited-time offers, discounted sales, coupon-based offers, or special occasions including but not limited to Holi, Diwali, Independence Day, clearance sales, and other promotional events are non-cancellable and non-refundable.

To request a cancellation, customers may contact us through:

· Email: infomelasindia@gmail.com

· Phone/WhatsApp: +91 9690202021

2. Refund Policy

· Orders that have been successfully delivered and accepted by the customer are generally not eligible for refunds.

· Refunds, if approved, shall be processed solely at the discretion of the company after verification of the claim.

· The company reserves the right to issue refunds either:

o to the original payment method, or

o in the form of store credit/wallet credit.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, you must notify us within 24 hours of delivery.

To raise a complaint, contact:

· Email: infomelasindia@gmail.com

· Phone/WhatsApp: +91 9690202021

Customers may be required to provide:

· Order ID

· Delivery receipt or invoice

· Product images/videos

· Packaging images

· Confirmation messages/emails

· Any additional information required for verification

All complaints are subject to inspection and verification by our support and quality team. Resolution, replacement, refund, or any corrective action shall be determined only after successful verification.

4. Product Expectation & Quality Concerns

If you believe the product received does not match the description displayed on the website or does not meet reasonable expectations, you must report the issue within 24 hours of receiving the order.

Our Customer Support Team will review the complaint and may request additional details for investigation. Appropriate action will be taken only after verification is completed.

5. Verification & Fraud Prevention

For security and fraud prevention purposes, all refund, replacement, and cancellation requests are subject to verification by the company. Customers may be asked to provide supporting documents and respond to verification-related questions before any request is approved.

The company reserves the right to reject any request found to be fraudulent, abusive, incomplete, or inconsistent with this policy.

6. Contact Information

For all refund, cancellation, or support-related queries, please contact:

Melas India Customer Support Email: infomelasindia@gmail.com Phone/WhatsApp: +91 9690202021

Return & Replacement Policy

At Melas India, we aim to provide quality products to our customers.

1. Eligibility for Replacement

Replacement requests may be accepted only in the following cases:

· Damaged product received

· Wrong product delivered

· Missing items in the package

· Manufacturing defect

The issue must be reported within 24 hours of delivery.

2. Non-Returnable Products

Due to hygiene and personal care safety reasons, skincare and cosmetic products are generally non-returnable once delivered and accepted.

Products purchased during sale offers, discounts, clearance sales, festive campaigns, or promotional offers are also non-returnable unless received damaged or defective.